FAQ
CUSTOM
If you are local to the area, you can book a private appointment with us. We have over 800 ring styles for you to try on, choose from, and/or combine different aspects to create your own custom ring. If you are looking to do the custom process virtually, complete our questionnaire on our ‘Custom’ (link) page, and your personal design consultant will reach out to you within 1-2 business days. If you aren't ready to start the process, but want to ask a few questions, text us in the bottom right corner.
Yes! During the design process, you will receive digital renderings of the ring, once you approve that, we’ll send it to our jeweler and from there for the final step in the process.
Absolutely! You can customize any of our designs. Just fill out the questionnaire and we’ll reach out to you with next steps for your custom request.
SHIPPING & RETURNS
We only use insured shipping, so the ring is sure to make it to you.
Our rings require an adult signature upon delivery, so please make sure you are providing an address where someone will be present to accept the ring after it’s shipped. White Diamonds is not responsible for any delays or rerouting fees due to an undeliverable address.
Because our rings are hand made specifically for each customer, White Diamonds does not offer returns, exchanges, or in-store credit for any piece.
All of our rings are custom made for you, so it can take up to 4-6 weeks to complete, however some styles we can get done sooner. Please send us a message if you'd like to know about your specific ring.
OTHER
Although we provide you with an insurance appraisal that you can use to obtain coverage, we do not provide jewelry insurance. We have, however, partnered with Jewelers Mutual Insurance Company to provide you with the option of insuring your jewelry with its personal jewelry insurance. Insuring your jewelry with Jewelers Mutual® Jewelry Insurance is quick and easy, and leaves you with a feeling of emotional and financial security.
Yes, White Diamonds offers a variety of financing options to help you purchase the bridal jewelry of your dreams. Contact us for details.
We are committed to selling diamonds ethically and with integrity. We believe it is completely unacceptable to tolerate conflict diamonds and/or human suffering in any way, and we fully support the Kimberley process.
The Kimberley Process ensures that rough diamonds are:
• Exported and imported with a government-validated Kimberley Process certificate stating that the diamonds are conflict-free.
• Transported between signatory countries in a sealed and tamper-proof container.
• Sold with a statement from the seller (known as a warranty) on all invoices, guaranteeing that the diamonds being sold are conflict-free.